Notre réflexe de survie lorsqu’un projet se déroule mal est souvent de pointer du doigt.

J’aime me rappeler la citation suivante quand je panique:

Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills & abilities, the resources available, and the situation at hand.

— The retrospective ‘prime directive’